Hermle Aimee Mantel Clock

⛟ Free Shipping from USA, Estimated Delivery: 5-9 days.

After I place my order, how long until it arrives?

Our average ETA is currently 48 hours warehouse processing time to ship + 3-7 business days transit time after shipped, however shipping carriers are experiencing capacity issues from extremely high demand, and in some cases deliveries may be delayed. Fedex and UPS are currently behind on their fulfillment guarantees. Customers are currently experiencing delays on delivery times and tracking updates. In some cases, customers will not receive their first shipping update until the package arrives at the final destination. We apologize for any inconvenience and are doing everything in our power to make sure your order arrives as quickly as possible.

Tracking is not showing any movement for my order, what does this mean?

Shipping carriers are experiencing surge demand in the US due to high demand and we have seen an increase in tracking scan issues, where shipments are picked up from warehouses by the shipping carrier, but tracking labels are not correctly scanned upon pickup by the carrier. Our shipping carriers are working to eliminate tracking issues and delivery delays.

What shipping carriers do you often use?

Fedex, UPS, and USPS.

Do you offer expedited shipping options?

We have warehouses nationwide to expedite shipping & handling of your orders, typically delivering within 3-7 business days to most addresses. To keep shipping free for all our customers, we do not offer expedited shipping at this time.

For more information, Shipping & Delivery

We strive to provide a smooth shopping experience. If you're not completely satisfied with your purchase, you can return or exchange the item under the following conditions. Please retain the original packaging， fillers and ensure the item is unused and unassembled.

30-Day Return Policy

General Return

-Initiate a return within 30 days of receipt.

-Item must be:

1. In brand-new condition
2. Uninstalled and/or non-assembled
3. Unused with no pieces missing
4. With original tags and complete original packaging

-Return shipping costs are at your expense unless the item has a quality issue.

-There will be 20-25% restocking fee.

Non-Returnable Items

1. Items without original packaging, fillers and the crate/wooden box.
2. Clearance items
3. Customized items
4. Offline purchases
5. Items marked ‘Non-Returnable’
6. Assembled or disassembled products

Before You Start a General Return

- Keep all original packaging and materials.

- Take a full view picture of the product and its original packaging for eligibility assessment.

Faulty or Damaged Products

- Report any issues within 48 hours of receipt.

- Include photos or a video to demonstrate the problem.

- Email to ‘info@kurtsdeco.com’.

Additional Terms

- Undeliverable and Refused Packages may incur additional fees (e.g. fail to deliver due to packaging size limitations, or COI (Certificate of Insurance) restrictions to apartment building, or unable to contact the customer during delivery, etc).

- Damaged items should be reported within 48 hours of receipt.

How to Return an Item?

1. Email `info@kurtsdeco.com` with your order ID and details, photos/videos showing the package and item.
2. Wait for our product expert to evaluate your return and return cost.
3. Once confirmed, we'll send you a return label.
4. Ship the package back to us for processing.

Refund Policy

- Receive a notification within 5 working days after we receive your item(s).

- Refunds are issued to the original payment method.

*For credit card payments, please allow up to one billing cycle for your account to be credited.

For more information, Return & Refund Policy

Limited Warranty (United States and Canada)

Hermle makes the following limited warranties. These limited warranties extend to the original consumer purchaser or any person receiving this product as a gift from the original consumer purchaser to and to no other purchaser or transferee (the "Consumer"). Hermle warrants to the Consumer that the movement and accompanying components will be free of defects in material and workmanship for a period of THREE YEARS from the date of the original retail purchase of FIVE YEARS from the date of manufacture, whichever date occurs first. The obligation of Hermle under these warranties is limited to repair or replacement, at Hermle's discretion, of this product.

All warranty repairs must be brought to the point of sale and all products must be returned within the original carton to eliminate damage during the return transportation. Exclusions to this limited warranty are unauthorized repairs, mishandling of the product, abuse and/or misuse of the product, modifications to the product/components, damage to the product and/or its components, damage beyond regular use, damage by environmental situations and/or changes of climate, transportation damage, accidents, or any acts of God.

ALL WARRANTIES IMPLIED BY APPLICABLE LAW, INCLUDING THE IMPLIEDWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE,ARE EXPRESSLY LIMITED TO THE DURATION OF THE LIMITED WARRANTIES SETFORTH ABOVE. Some jurisdictions do not allow limitations on how long an implied warrantylasts, so the above limitation may not apply to you. WITH THE EXCEPTION OF ANYWARRANTIES, GUARANTEES AND AGREEMENTS AND SIMILAR OBLIGATIONS OFHERMLE OR SELLER IMPLIED BY STATE LAW AS HEREBY LIMITED, THE FOREGOINGEXPRESS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES,GUARANTEES, AGREEMENTS, AND SIMILAR OBLIGATIONS OF HERMLE OR SELLERWITH RESPECT TO THE REPAIR OR REPLACEMENT OF ANY PRODUCT OR PARTS.IN NO EVENT SHALL HERMLE BE LIABLE FOR INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, WHETHER ARISING IN CONTRACT OR TORT. Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages sothe above limitation may not apply to you.This warranty gives you specific legal rights, and you may also have other rights which vary bystate or province.